📄 Terms & Conditions

Onena Home Healthcare Michigan
Last Updated: [01/01/2026]

1. Introduction

Welcome to Onena Home Healthcare Michigan (“Onena,” “we,” “our,” or “us”). These Terms & Conditions govern the use of our services and website. By engaging our services, you agree to comply with these terms.

These terms apply to all clients, family members, caregivers, employees, and website users.

2. Scope of Services

Onena Home Healthcare Michigan provides:

• Personal care services (ADLs – Activities of Daily Living)
• Non-medical home care
• Skilled nursing services (when ordered by a physician)
• Family caregiver support and training

Services are provided in accordance with Michigan state regulations and individualized care plans.

3. Compliance with Michigan Law

Onena Home Healthcare operates in accordance with applicable laws of the State of Michigan, including:

• Licensing and operational standards (if applicable)
• Caregiver screening and employment laws
• Patient rights and safety regulations

Clients and representatives agree to comply with all applicable state and federal requirements.

4. HIPAA & Confidentiality Compliance

Onena Home Healthcare complies with the Health Insurance Portability and Accountability Act (HIPAA).

We agree to:

• Protect all Protected Health Information (PHI)
• Use client data only for treatment, payment, and operations
• Maintain administrative, technical, and physical safeguards

Clients agree:

• To provide accurate health information
• To authorize necessary communication with healthcare providers and insurers when needed

A separate Privacy Policy and HIPAA Notice of Privacy Practices governs full details.

5. Client Rights

Clients have the right to:

• Be treated with dignity and respect
• Participate in care planning
• Receive clear information about services
• Refuse services (with acknowledgment of risks)
• File complaints without retaliation

6. Care Plans & Service Agreements

• Services are based on a written care plan
• Care plans may be updated as client needs change
• Clients or authorized representatives must approve services

Onena does not provide services beyond the agreed scope unless updated.

7. Payment Terms (Private Pay & Services)

Private Pay:

• Payment is due per agreed schedule (weekly, bi-weekly, etc.)
• Late payments may result in service suspension
• Additional charges may apply for:
  • Overtime
  • Holidays
  • Short-notice scheduling

Insurance Coordination:

We may coordinate with:

• Aetna
• UnitedHealthcare
• Meridian Health Plan

Coverage is not guaranteed and remains the responsibility of the client or insurer.

8. Scheduling & Cancellation Policy

• Minimum 24-hour notice required for cancellations
• Late cancellations or missed visits may incur fees
• Emergency schedule changes may occur due to:
  • Weather
  • Illness
  • Caregiver availability

We strive to maintain consistent care coverage.

9. Caregiver Assignment & Conduct

• Caregivers are assigned based on skill, availability, and client needs
• Substitutions may occur when necessary
• Clients must maintain a safe, respectful, and non-discriminatory environment

Onena reserves the right to remove caregivers from unsafe environments.

10. Safety & Client Responsibilities

Clients agree to:

• Provide a safe working environment
• Disclose hazards (pets, smoking, unsafe conditions)
• Follow safe care recommendations

Onena prioritizes:

• Proper lifting techniques
• Infection control
• Injury prevention

11. Background Checks & Employment Compliance

All caregivers undergo:

• Criminal background checks
• Elder abuse registry checks
• Child abuse/neglect screenings

We comply with Michigan workforce safety and screening requirements.

12. Family Caregiver Participation

Family caregivers working through Onena must:

• Meet onboarding requirements
• Complete training (if not licensed)
• Pass background checks

Training ensures safe and effective care, even for family members.

13. Limitation of Liability

To the fullest extent permitted by law:

Onena Home Healthcare Michigan is not liable for:

• Medical outcomes beyond our scope
• Client decisions that contradict care recommendations
• Delays due to emergencies or external factors

Services are supportive and not a substitute for emergency medical care.

14. Emergency Situations

In case of emergency:

• Call 911 immediately
• Notify Onena as soon as possible

Caregivers are not authorized to perform emergency medical interventions beyond their training.

15. Privacy & Data Protection

Client data is handled in accordance with:

• HIPAA requirements
• Michigan privacy laws

Information is only shared as necessary for care coordination or legal compliance.

16. Termination of Services

Services may be terminated by either party:

By Client:

• With proper notice (per agreement)

By Onena:

• Non-payment
• Unsafe environment
• Violation of terms

17. Employment Disclaimer

Submission of an application does not guarantee employment.

All applicants must:

• Meet qualifications
• Pass screenings
• Provide required documentation

18. Changes to Terms

Onena reserves the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of updated terms.

19. Contact Information

Onena Home Healthcare Michigan
11255 Hall Road, Ste. 102 Utica, MI 48317.
586-533-4464
care@onenahealth.org